Frequently Asked Questions

Yes, we assemble all our jewelry by hand. We work with different suppliers that provide us with various natural stones and sterling silver pieces that we use to create our beautiful jewelry designs. That is also why we can customize our jewelry according to your preferences by mixing different crystals and designs. Learn more about this with the questions in the Customization tab.

All our jewelry is made with sterling silver and natural crystals/semi-precious stones (with a few rare exceptions). It is essential for us to provide you with high-quality jewelry made with love and great care. We hope it will make you happy and last you a long time.
You can find a detailed list of the materials used for each jewelry piece on its dedicated page.

Please know that, even though it is not recommended, standard water will not damage the natural crystals or silver pieces of the jewelry. But we also use threads on some of our bracelets/necklaces and advise against soaking them in the water regularly to maximize their life span. The threads are strong enough to last many years, but regular contact with water could weaken them.
Overall, you should keep your jewelry away from any other type of liquids and products that may have toxic, acidic, or oxidizing elements mixed in them, like perfume, swimming pool chlorinated water, cosmetics, bleach, sun creams…
When getting ready, we suggest putting on your jewelry last.

The quality of the materials we use for our jewelry is very essential. We focus on natural crystals and sterling silver, known for its hypoallergenic qualities.
While we don’t think there should be any issues, if you have a very rare and unique case of extra sensitive skin, kindly wear it at your own risk, as Elasaro cannot be held responsible for any consequences.

As we work with natural crystals, some will have irregular color patterns, shapes or textures. It is impossible to find perfectly matching pieces in all cases. But the photos are a very realistic representation of what to expect. It is also the charm of quality jewelry with natural stones/crystals. Every piece is unique in some way.

We think you will love your Elasaro jewelry, and it will be a part of many happy memories. Therefore, it is important to take good care of your jewelry.
Not to worry, you won’t have to polish them for hours daily. We suggest keeping your jewelry pieces in their original soft microfiber pouches to avoid scratches. Then store them in a clean and dry space to maintain their shine.
Also, avoid contact between the jewelry and any type of liquids and products that may have toxic, acidic, or oxidizing elements mixed in them like perfume, swimming pool chlorinated water, cosmetics, bleach, sun creams, etc… When getting ready, we suggest putting on your jewelry last.

We provide helpful size guides on each product page where they are relevant. Also, most of our necklaces and bracelets come with adjustable chains. If you are unsure about which size you should pick, our team will be happy to help you.
You may also contact us with a request for a custom size. Learn more about this with the questions in the Customization tab.

We love when a new visitor discovers our brand and wants to own a piece from our fantastic jewelry collection. Therefore, we like to offer exclusive discounts for first orders through newsletter subscriptions. You can access the newsletter subscription form from our Header section or the various pop-up windows you will encounter while browsing our store. Every subscriber is also automatically included in a raffle where one person has the chance to win awesome amounts of store credits for various special events throughout the year.

You may find various bracelets, necklaces, earrings, and rings that are made to be worn together as a set. In some cases, we provide bundle deals if you pick multiple pieces or the complete set of jewelry of the same design from different categories.

We love organizing raffle draws for store credits for various events throughout the year. If you are subscribed to our newsletter or are already a customer, you are always included in all the raffle draws. Amounts are different from one event to another. If you win, store credits will be automatically added to your account, or a coupon code for the same value will be provided. You will be notified through email.
Multiple subscribers from one family can participate, but our system eliminates spam or suspicious accounts. Make sure to subscribe with your personal email.

We offer Free shipping for all orders over 100€ or the equivalent amount in your currency! It is essential for us to provide you with fast and reliable shipping with tracking as well as quality packaging. Therefore, we have to charge a shipping fee to offset our expenses partially.

You can use your promo codes directly on your shopping cart page during checkout. If your cart (with the items within) is eligible, the discount will apply to the total price.

Do you want to place an order for a special event? Do you need a birthday gift? Do you need something special for your wedding dress or matching jewelry for your bridesmaids? We love being part of your stories and helping to create happy memories, don’t hesitate to contact us!

You may have noticed that we have a “Personalized” jewelry collection, and we also offer customization for all collections. These terms have different meanings.
The personalized collection is for jewelry with a dedicated space on which we can stamp your initials.
On the other hand, you have the opportunity to acquire custom-made and unique pieces of jewelry by customizing (to some degree) a specific design.

We provide multiple types of customizations:

  • Specific jewelry models with other types of crystals: as we have over 40 crystals on our list and can access even more through our suppliers, we can only make some jewelry models available with some crystal types by default on our store.
  • Change the length/size of the necklace, bracelet, earring, or ring: we can customize the dimensions of the chain to fit your specific preferences, you can pick another size of the same crystal (8mm instead of 6, for example) if it is available, and so on.
  • Mix different jewelry models for a new design: maybe you liked specific details on a couple of different models and would like to take elements from each of them to make a custom design unique to you.
  • You have another request that is not on the list? Contact us.

Please note that the customizations may be subject to the availability of materials. Different crystals are available in various forms and sizes. Therefore, we can only make some models with all the crystals. We also reserve the right to refuse a customization request.

Please contact us before ordering any jewelry if you require customization. Our team will happily discuss the options with you to make sure we can provide what you need.

We will not ask you to pay an additional fee for simple modifications like a necklace’s chain length, a different crystal type for a specific model…
A change in pricing may only occur if there are considerable differences in the following factors:

  • The amount of work involved in creating the custom model
  • The value of the different crystals used
  • The amount of materials needed

We will have to consider those factors, after which you will be informed and have the choice of confirming the order.

We believe in the power of our community and mutually beneficial arrangements. Many of you love our jewelry and want to be a part of the journey by sharing Elasaro with others. We want to thank you for your support through our ambassador program. A % of each sale made on Elasaro by your referrals will be given to you.

We think that everyone should participate. You will spread the word and let other people join the Elasaro family to enjoy our fantastic jewelry while taking advantage of the special first-time buyer offers. More than that, you can do so knowing you are a part of a serious family brand that focuses on the satisfaction of its customers. It’s quick and easy. You have nothing to lose and can share in the created value through your commissions.

Absolutely! We have the most straightforward affiliate program. Whether you want to share Elasaro with your family and friends or have a small/big community of followers, you can sign up for free in a few clicks.

We love establishing partnerships with blogs, YouTubers, influencers, and other entities with a community of followers. If you are interested in working with us and have a proposition, please contact us. Our team will be happy to discuss a special partnership with you.

It’s easy, if you are a customer or have created an account on Elasaro, you are automatically included in the affiliate program and can access your affiliate dashboard from your account. Otherwise, you can create your account in a few clicks directly from the Affiliate Program page.

Once you’ve created your account or logged into it, you need to go to your account page and open the Affiliation tab. Within the affiliate program dashboard, you can access various helpful information, request payouts, etc. Most importantly, you need to open the “Affiliate Links” tab, where you will find your personal affiliate link and start sharing it. You also have the possibility of creating custom affiliate links that redirect to specific pages of our store.
Don’t hesitate to contact us for more information.

Once your referral is fully confirmed, you may request a payout directly from your affiliate dashboard within your account page.

A payout for a referral commission will be possible after the 30 day return period has passed for a given order. It is necessary as we cannot provide commissions for refunded/canceled orders.

We offer Free shipping for all orders over 100€ or the equivalent amount in your currency! It is essential for us to provide you with fast and reliable shipping with tracking as well as quality packaging. We have to charge a shipping fee to offset our expenses partially.

We offer reliable shipping with fast delivery times. If you are in France, you will receive your Elasaro jewelry within 1 to 2 business days. It will take 2 to 4 business days within Europe, and its neighboring countries. For the U.S.A./North America, you should expect 4 to 6 business days. As for the rest of the world, the delivery is approximately 5 to 8 business days.
Please add to the delivery times our preparation time of 1 to 3 business days.
Read more in our Delivery Policy for more detailed information.

Once your order has been shipped, you will receive the confirmation with a tracking number by email. You can always check the status of delivery on the following page: Order Tracking

Make sure you review all your details correctly before submitting your order. Please notify us immediately via email contact@elasaro.com if there is any incorrect information about your order. Unfortunately, no more changes can be applied once the package has been shipped.
Customers are responsible for providing accurate billing and shipping information. Elasaro.com is not liable for any incorrect information provided by you while placing the order. If the package is returned to Elasaro due to an unsuccessful delivery because of wrong information provided by you, then you may be responsible for new shipping costs.

Unfortunately, we cannot cancel an order if it has already been shipped. However, you can return the package to us after receiving it. It should be returned to us unused and undamaged within 30 days of reception. Please refer to our Terms & Conditions and Returns Policy for more information.

Unforeseen circumstances, holidays, or delays from local delivery companies might impact delivery times. If your tracking shows that the package is almost there, we kindly ask you to wait a bit more and apologize for the delay.
If you feel there is an issue with the tracking or the package delivery, our team will be happy to help you.

There are no additional fees for deliveries within the EU zone. As for international deliveries, there may be duties and taxes depending on your country’s trade partnership with France. As Elasaro has no control over these charges, you must bear the cost of any additional import taxes and duty fees.

We are confident you will love our jewelry! In case of an issue, we have a 30-day return policy, which means you have 30 days after receiving your package to request a return. If 30 days have passed since then, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, the jewelry must be in the same condition that you received it, unworn or unused, with its accessories and original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@elasaro.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

While very rare, incidents during delivery or human error on our side may be the cause of a damaged/defective product. We sincerely apologize for the inconvenience this may cause you and kindly ask you to reach out to us at contact@elasaro.com with photos/videos of the defective, damaged, or incorrect parts of the product so we can evaluate the issue.

The fastest way to ensure you get what you want is to return the item you have, and once the return is finalized, make a separate purchase for the new item.

Once your request for a return is accepted, we will provide you with the address and all other instructions needed. You will be responsible for paying for the shipping costs of the returning package.
If you are shipping an item over 60$, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Elasaro accepts payments with Paypal and all major credit cards through Stripe and Klarna, including Visa, Mastercard, Maestro, American Express, etc. You may also use your credit card through Paypal’s system (no account required).
Once your purchase has been verified, an order confirmation will be emailed to you.

Yes, we are glad to inform you that we provide payment in multiple installments through our partners, Paypal and Klarna. If your order is eligible, you can pay for it in 3 or 4 interest-free installments.

We provide secure payments through our partners. To safeguard your security, we do not store any credit card details.

There are no additional fees for deliveries within the EU zone. As for international deliveries, there may be duties and taxes depending on your country’s trade partnership with France. Elasaro has no control over these charges, you must bear the cost of any additional import taxes and duty fees.

You can use your promo codes directly on your shopping cart page. If your cart (with the items within) is eligible, the discount will apply to the total price.

You may access your invoice, order details, affiliate dashboard, and other information directly within your account page. If you still need more information, don’t hesitate to contact us.

You may contact us through our Live Chat (when active), our Contact Form, or directly at contact@elasaro.com. Our team will get back to you very quickly.